Covid19 - Health & Safety Procedures

Last Modified : 13th September 2021

Based on the guidelines given by the Ugandan Government, Matoke Tours shall operate all tours following Standard Operation Procedures (SOPs). The overview below gives an insight on the most important measures Matoke Tours will take and on what is expected from our travelers.

Category 2: Measures for travelers from India, USA, United Kingdom, United Arab Emirates, Turkey, South Africa, Ethiopia, Kenya, South Sudan and Tanzania

  • All arriving passengers from Category 2 countries will be subjected to a COVID -19 PCR test on arrival in Uganda in addition to the negative test undertaken from their country of origin. However, individuals from Category 2 countries (except India) who have received full COVID-19 vaccination and have no signs of COVID-19 will be exempted from the arrival PCR tests.
  • Travelers from India will be subjected to a mandatory PCR test at their own cost upon arrival in the country irrespective of the vaccination status, in addition to the negative test undertaken from their country of origin.
  • Please inform your travel consultant if you are traveling from any of the above listed countries or if you have visited any of the above listed countries within 14 days prior to arrival in Uganda, so that we can schedule a PCR test for you.

 

General measures for all travelers (including the above mentioned category 2)

  • A negative Covid19 test result 72 hours before arrival
  • A negative Covid19 test result 72 hours before departure
  • Wearing face masks at all times is mandatory for both the travelers and the driver guide, except when eating or drinking and when in your private rooms. We advise to travel with at least 3 reusable masks per person
  • Curfew starts at 7 PM. After this time, you are not allowed to be outside, unless you are coming from or going to Entebbe airport.
  • Flying to or via Kigali (Rwanda) will require all flight passengers to fill in the Passenger Locator Form online in advance using the following link: https://rbc.gov.rw/travel/?mc_cid=3d72d02014&mc_eid=ae08ab3216 

 

What will Matoke Tours do in addition to ensure safety

  • All driver guides will undergo a Covid19 training focused on prevention,
    recognizing symptoms, and procedures
  • All driver guides will undergo a Covid19 test before the start of each tour
  • Vehicles will be sanitized daily and hand sanitizer will be available in the vehicles
  • A non-contact thermometer will be available in each vehicle. 
    All passengers, including the driver guide, will screen their temperature daily
    before the start of activities
  • Along with our 24/7 emergency line, Matoke Tours has a designated Health & Safety team trained in Covid19 protocols and procedures 
  • Matoke Tours is directly in touch with the authorities and is informed on the latest developments within the country
  • Matoke Tours may revise itineraries in order to ensure social distancing and to 
    minimize direct contact with local communities 
  • All travelers will sign a Medical Declaration Form

Social distancing & Primate tracking

  • All boat safaris, private and shared, will be operated on half capacity
  • Gorilla tracking will be done in a maximum group size of 8 persons
  • Chimpanzee tracking will be done in a maximum group size of 6 persons
  • The distance trackers will have to keep from primates is increased from 7 to 10 meters to ensure the safety of the primates
  • A fresh mask shall be used when approaching the primates
  • Your hands must be sanitized when approaching the primates

 
What can you do as a traveler to ensure safety

  • Follow the instructions given by your driver guide and by rangers
  • Follow the guidelines given by your accommodations
  • Wear your mask and wash or sanitize your hands frequently
  • Optionally, get extra insurance coverage for air evacuation through AMREF
  • Always check with your airline and with the airports you will travel through, 
    if additional health and safety precautions are required

 

For the most recent updates upon the COVID19 status in Uganda, visit the following link: https://www.health.go.ug

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